Mental Health Tool Box | Leadership

10th October, 2021 in Mental Health


“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” - John Quincy Adams


Leadership can make or break a business. It is the difference between a healthy work-place culture, and an unhealthy one.


Being a leader is an extremely important job. It means you are responsible for the health and wellbeing of your team. If you’ve recently been promoted to a leadership role, congratulations! It’s likely because you have established trust within your team.


With the help of Healthy Hospo expert, Petar Milojev, and our founder, Tim Etherington-Judge we’ve put together some key ways you can become a more successful leader, today.


  1. Identifying your business' vision


The process of identifying your brands vision is a rather personal one. If you are not the business owner, it’s important to work closely with them to refine how you both envisage your business’ future goals, how you would define the purpose of your business, or what your mission might be.


This is one of the first stages of being a successful leader. Once you’ve got your vision crystal clear, it is time to start putting together a plan to realise your vision.



2. Realising your vision


This process is less about creating an extensive strategy, where you’ve thought of absolutely everything and you follow it methodically, and more about simplicity and keeping a clear vision.


Barmetrix president and founder, Sean Finter, came up with a great concept to develop a vision strategy. The idea was to write a ‘battle plan’ on back of a napkin, he called it Napkinomics. Try writing 3 main points that make up your strategy for example, make the customer smile, encourage an optimal spend, provide a reason to return. Simplifying your strategy to 3 short bullet points, makes your vision clearer, more specific and easily for yourself and your team to remember.



3. Motivating and inspiring people to engage with that vision


Now that you’ve identified and realised your vision, it’s time for the most important stage, communicating it to your team.


In fact, communication is, in our opinion, the most important skill of all if you want to become a successful leader. If you’re not naturally great at communicating, do not fear, being a good communicator is something you can learn, practice and perfect! (see slide 4)


Remember the Napkinomics? Keep a large copy of it in the communal area to remind people what the vision of your business is. In order toensure your team engage and participate in your visions success, you must inspire and involve them. Hospitality is, after all, a team sport. If people don’t feel like they’re contributing or part of something, they may not feel important or valued. In Hospitality every team member is valuable.



Coaching, developing and growing team members towards your vision


As mentioned above, a sense of belonging is essential for hospitality teams. By nature, those who work in our industry tend to be social people, invigorated by hubbub and the vibrancy of life! It’s important to focus on not losing this amongst the stresses of hospitality work. After all, it’s likely the reason why your team wanted to work with you in the first place.


Allowing time for a post shift de-brief is a great way of ensuring this. It allows people to de-compress after the working day and means they’re not taking any negativity home with them.


Grab a pint (ensuring you have low/no abv options available of course!) and have a 10 min casual de-brief. Allocate each team member with 1 minute to essentially ‘bitch about their day’, going round the table, taking it in turns. The rather toxic expression ‘leave your troubles at the door’ (when entering the work-place) could be reversed in this instance, meaning you leave your struggles at work and go home feeling like you’ve switched off.


Finish off the de-brief by talking about the good stuff that happened that shift. This helps us be more grateful for the positive when it’s easy to dwell on the negative.



Remember, whenever we learn something knew, take on a new role, develop a new strategy, or revisit an old one, it’s important to remember that if things go wrong and you make mistakes, that’s good. Mistakes are good because without them, we wouldn’t learn.


Remind yourself to cut yourself some slack and try and focus on how you can alchemise your mistakes into growth, for your business as well as in your personal life.


Being a leader is a team process but bear in mind that, as a leader, you should take responsibility when things don’t go to plan. This is an important part of the job and will test your strength. Know that you are stronger than you think!You got this!